Shipping policy

  • Shipping rates include packaging, and are calculated at checkout according to approximate weight and size.
  • Patterns are sent Letter or Large Letter rate where possible but skeins will normally be sent Small Parcel rate as they are too bulky for Large Letter sizes. 
  • Orders will normally be despatched within three working days of purchase, Monday to Friday.
  • We use tracked mail 24 hour and 48 hour services within the UK and always request a Proof of Posting. If you would prefer us to use a signed-for service, please contact us and we will calculate costs for you.
  • If you wish to buy more than 500g of yarn, please contact us for a shipping quote so that we can calculate the shipping figure accurately for you based on the actual weight of the yarn (some skeins are a few grammes larger than the indicated weight) plus packaging, as the website can only give approximate costs.
  • Our quoted prices are for airmail/tracked shipping.
  • We are not responsible for any VAT/import/customs duties or handling charges that may be payable for international purchases, nor for any delays while packages go through customs.
  • International delivery times do vary depending on time of year, weather, customs delays, etc.  Royal Mail quotes up to 5 working days for Europe and 7 working days for the rest of the world, but experience suggests European deliveries sometimes take much longer due to the customs and VAT regulations.  Please be patient if your package does not arrive within these guidelines, as we cannot claim for lost international post until at least 25 working days (ie Monday to Friday) after the package would be expected to arrive, and nearly all do arrive within this time frame.
  • We do recommend the use of insurance services for larger orders, as compensation for standard Royal Mail tracked services only covers packages up to £75 in value, and they will not refund any monies if the value of the package is more than the insured value.
  • If you require additional insurance/tracking services for either UK or international shipping, please let us know and we can invoice you separately for additional costs.